Refund policy

If you’re looking to return your order for whatever reason, we're here to help! Upon receipt of your package we offer free returns within 30 days of purchase. 

To be eligible for a return, your item must remain in the same condition in which you received it- unworn or unused, with tags, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To initiate a return, you may contact us at: info.tangledwebb@gmail.com

If your return is accepted you will receive a return shipping label, as well as detailed instructions on the processing of your package. Items returned prior to formally requesting a return will not be refunded.

Feel free to contact us with any questions about returns!

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you have received the wrong item, so that we may evaluate and resolve the issue.

You can return your product for store credit, a different product of equal value, or a refund to the original payment method.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items}, sale items, and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
As many projects are 100% unique, the most secure way to ensure you receive the item you want is to hastily return your original purchase, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please allow time for your bank to process and post the refund as well.
If more than 15 business days have passed since we have approved your return, please contact us at info.tangledwebbgmail.com